Return Products

What are the terms of refunding ?

Refund conditions.

The item must be returned in its original condition and within the 15 days cooling off period. Under the Consumer Code, if you return your entire order, TonnHero will refund you for the delivery costs. They will be refund separately. Refund deadlines. Allow about 14 working days for items returned to the address, distributor of the Tonnhero brand. TonnHero, Rua Dr João Alberto Mota Prego de faria, 55  -- 4810-032 Guimarães Portugal

refund methods.

No surprise, except in exceptional cases, your refund is made on the initial payment method of your order. You have more questions ? To contact us ! info@tonnhero.com Good to know : If you paid with a gift card and it expired on the refund date, we will refund you with a voucher.